Frequently Asked Questions

Everything you need to know about your outdoor gear and orders.

What is your standard shipping timeframe?

Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for those who need their gear sooner.

How do I return a product that doesn't fit?

We offer a 60-day return policy on all unworn items with original tags. Simply visit our returns portal to generate a prepaid shipping label.

Are your products covered by a warranty?

Yes, we stand by our craftsmanship. Our Infinite Guarantee covers manufacturing defects in materials and workmanship for the lifetime of the product.

How should I wash my technical outerwear?

To maintain performance, we recommend machine washing in cold water with a technical detergent and tumble drying on low to reactivate the DWR water-repellent coating.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Klarna for interest-free installment payments.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.